Refund policy

Returns & Exchanges

Due to the curated and often perishable nature of our products, all Heart & Bow gift boxes and food items are final sale and cannot be returned or exchanged.

If an item arrives damaged or there is an issue with your order, please contact us within 48 hours of delivery at heartandbowco@gmail.com and we will gladly work with you to make it right.

Individual non-perishable retail items may be eligible for exchange or store credit at our discretion. Return requests must be approved prior to sending any items back.

Non-returnable items include:

• Gift boxes

• Custom or personalized items

• Food or edible products

• Seasonal items

Damaged items

If your order arrives damaged, please email us within 48 hours with photos of the packaging and products so we can assist you.

Refunds

Refunds are only issued in cases of damaged products, fulfillment errors, or at our discretion. Approved refunds will be processed to the original payment method.

Heart & Bow reserves the right to review all return requests individually.